FAQ
अक्सर पूछे जाने वाले सवाल — Short answers for new Lorryto users. For LR, billing, pricing, and more, see the full Lorryto FAQ.
What you see on this page
Section titled “What you see on this page”- Quick FAQ answers — common questions about account creation, login, MPIN, and company setup
- Account & login — how to start, OTP issues, MPIN explained, change or forgot MPIN, Profile vs User Management
- Company — Branch Name examples, which button to press for first company vs adding more companies
- Words — link to Glossary for English ↔ transport Hindi terms
Account & login
Section titled “Account & login”How do I start on Lorryto?
Section titled “How do I start on Lorryto?”Follow Getting started: mobile → OTP → MPIN → Welcome → company → Save Company.
I did not get OTP. What should I do?
Section titled “I did not get OTP. What should I do?”Wait for the timer, then tap Resend OTP. Check your SMS inbox and network. Make sure the mobile number is correct.
What is MPIN?
Section titled “What is MPIN?”MPIN is a 4-digit lock for your Lorryto account — like a business password. After you set it, you usually sign in with MPIN, not OTP every time. Do not share it.
How do I change MPIN later?
Section titled “How do I change MPIN later?”Open Account settings (profile) → Change MPIN → enter current and new MPIN → Update MPIN.
I forgot my MPIN. What now?
Section titled “I forgot my MPIN. What now?”On the login MPIN screen, tap Forgot MPIN? Verify with OTP and set a new PIN. Verify OTP, then create a new MPIN.
Profile vs User Management?
Section titled “Profile vs User Management?”Profile / Account settings is your own name, phone, and MPIN. User Management is for branch Admins to invite staff and control access — see User Management.
Company
Section titled “Company”What should I write in Branch Name?
Section titled “What should I write in Branch Name?”You can write a city (Mumbai, Delhi, …) or your own branch / office name. See Branches and Company overview.
Which button do I press to finish first company setup?
Section titled “Which button do I press to finish first company setup?”On first signup, tap Save Company. Later, to add another company, use Add Company.
See the Glossary (शब्दकोश) for English ↔ transport Hindi.
