LorryTo Privacy Policy

Last Updated: 4 June, 2026

1. Introduction

LorryTo ("we", "our", or "us") respects the importance of privacy and is committed to safeguarding the personal and business information of users interacting with our platform and related services.

This Privacy Policy explains how we collect, use, store, share, and protect information. By using LorryTo, you acknowledge and agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide when you:

Submit demo or support requests.
Share transport or business details on platform workflows.
Communicate with us via email, phone, or other channels.

The information may include:

Full name, email address, phone number, and user role.
Company name, business details, and contact information.
Business identifiers including GST and related records (if provided).
LR, trip, billing, invoicing, ledger, and payment-related records.

2.2 Information Collected Automatically

When you access our website or platform, we may collect:

IP address, browser type/version, and device information.
Operating system, pages viewed, date/time of access.
Basic usage and interaction analytics to improve performance and security.

3. How We Use Information

To provide, operate, and improve the LorryTo platform.
To process transport operations, billing, and account workflows.
To communicate service updates, support responses, and policy notices.
To maintain platform security and prevent misuse or unauthorized access.
To comply with legal, regulatory, and contractual obligations.

4. Invoice, LR, and Terms & Conditions

LorryTo provides features to create and manage Lorry Receipts (LR / bilty), invoices, and related transport documents. As part of these workflows, the platform may include fields for terms and conditions that appear on printed or shared LR copies and invoices.

4.1 Default and Market-Standard Wording

Where LorryTo supplies sample or pre-filled terms and conditions for Invoice and LR documents, such wording is intended to reflect terms commonly used in the Indian road transport and logistics market. These are provided only as a starting point or convenience to help transporters configure documents faster. They are not legal advice and may not suit every route, party, cargo type, liability arrangement, or local business practice.

4.2 Your Right to Edit or Delete Terms

As a transporter or account holder using LorryTo, you have full access to review, edit, modify, or delete the terms and conditions (and related clauses) associated with your Invoice and LR templates before they are used on live documents. You are solely responsible for the final text that appears on any LR, bilty, invoice, or other document generated from your account.

4.3 Please Read Carefully Before Use

Because you can change these terms at any time, we strongly recommend that you:

Read all terms and conditions carefully before saving templates or issuing LR and invoices to consignors, consignees, brokers, or other parties.
Confirm that the wording matches your actual business policies, freight rules, payment terms, liability limits, detention charges, and dispute handling.
Seek independent legal or professional advice if you are unsure whether your terms are appropriate for your operations or jurisdiction.
Re-check templates after any edit, and avoid relying on outdated or deleted clauses that may still appear on previously issued documents.

4.4 LorryTo’s Role and Limitation

LorryTo is a software platform for transport operations, billing, and record-keeping. We do not draft, endorse, or guarantee the legal effect of any terms and conditions you enter, select, or print through the platform. To the fullest extent permitted by law, LorryTo shall not be liable for disputes, claims, losses, or penalties arising from the content of your Invoice or LR terms, including wording you adopted from defaults and later changed—or wording you created entirely on your own.

By continuing to use Invoice and LR features, you acknowledge that you understand this section and accept responsibility for the terms displayed on your business documents.

5. Sharing of Information

LorryTo does not sell, trade, or rent personal information. Data may be shared only in limited cases:

Service Providers: Trusted vendors supporting hosting, communication, analytics, or infrastructure.
Legal Obligations: Where disclosure is required by law, regulation, or valid legal process.
Business Changes: During merger, acquisition, restructuring, or transfer of business assets.

6. Data Protection and Security

We implement appropriate technical, administrative, and organizational safeguards, including secure access controls and periodic reviews. While we use industry-standard practices, no digital system can guarantee absolute security.

7. Cookies and Similar Technologies

We may use cookies or similar technologies to:

Understand website traffic and usage patterns.
Improve navigation, usability, and performance.
Support analytics and essential platform functions.

You may configure browser settings to limit cookies; some features may not function as intended.

8. Your Privacy Rights

Depending on applicable law, you may request:

Access to personal data we hold about you.
Correction of inaccurate or incomplete data.
Deletion of personal data where legally permissible.
Restriction or objection to specific processing where applicable.

9. Data Retention

We retain information only for as long as necessary to fulfill the purposes described in this policy, including service delivery, recordkeeping, dispute resolution, and legal compliance.

10. Children's Privacy

LorryTo is intended for businesses and professionals. It is not directed to individuals under 18 years of age. If such information is identified, we will take reasonable steps to remove it promptly.

11. Updates to This Policy

This Privacy Policy may be revised periodically to reflect changes in legal requirements or operational practices. Updated versions will be posted on this page with an updated "Last Updated" date.

12. Contact Information

If you have privacy-related questions or requests, contact us:

Email: [email protected]
Phone: +91 86918 97777
Address: Sector 18, New Panvel, Maharashtra, India